Read our real-time customer testimonials about CertaPro Painters
As part of our Certainty Service SystemTM we make sure we call back every customer we painted for. Using our trusted Quality Callback ProgramTM an outside firm reaches out to our past customers to measure our quality and survey our customers.
The following ratings and comments were submitted by our most recent 10 customers as a part of our ongoing Quality Callback Program.
The rating questions are: On a scale of 1 (very dissatisfied) to 5 (very satisfied), how would you rate, overall, your Customer Experience? Would you recommend CertaPro Painters to a friend or relative?
May 14, 2012
Tim
S.,
Three Rivers*, MI
"Mike Watson was thorough on his quote, Javier and his helper efficient and made sure I was satisfied."
Customer Experience Rating: 5
May 03, 2012
Bob
P.,
Kalamazoo*, MI
"I found a couple paint spots on my carpet. It seems like when I was doing the ceiling. There was a spot behind the stove that I pointed out to them to paint and they didn't. "
Customer Experience Rating: 4
May 03, 2012
Vicki
T.,
Athens, MI
"Very helpful in so many ways. It was the first time that I have hired someone to paint for me, and was a great experience."
Customer Experience Rating: 5
Mar 26, 2012
Meredith
L.,
Battle Creek*, MI
"great, clean work in a timely manner"
Customer Experience Rating: 5
Feb 28, 2012
Ryan
S.,
Portage*, MI
"The work was done per the quote, everything was received on time, the craftmanship was as expected so everything met my expectations."
Customer Experience Rating: 5
Feb 15, 2012
Jason
L.,
Portage, MI
"I was pleased with the Products used and the level of customer service my wife and I received. My wife was very comfortable with the painter being in the house alone as well when she was home."
Customer Experience Rating: 5
Nov 29, 2011
Rochelle
A.,
Schoolcraft*, MI
"I caught the painter cutting corners, such as not removing switch plates. He also painted the main walls first and then the edges, leaving an unfinished look around door frames, windows etc( was not blended well). He would have left everything like that had I not complained. "
>> Certapro Response:
"Thank you for your comments. We have had some training sessions to go over the issues you had so these items are clear to the crew. We apologize for the trouble, and happy we were able to finish it to your satisfaction. Thank you."
Customer Experience Rating: 4
Nov 29, 2011
Sycketa
G.,
Kalamazoo*, MI
"The painter was pleasant, did a good job. I like the color I chose."
Customer Experience Rating: 5
Oct 17, 2011
Ed and Sally
P.,
Kalamazoo, MI
"Everyone that we worked with was accommodating."
Customer Experience Rating: 5
Oct 11, 2011
Betty
F.,
Portage*, MI
"The painters were very polite and answered my questions. They told me when they would be there each day and they completed the job as promised"
Customer Experience Rating: 5
Sep 27, 2011
Danna
E.,
Kalamazoo*, MI
"Mike was here all the time to check on things, the crew was outstanding, they worked in bad heat and cold the week there after. Cleaned up when they were done. Checked in with me a lot."
Customer Experience Rating: 5
Sep 16, 2011
Mary Lou
K.,
Kalamazoo, MI
"He was a nice guy and he did what we asked him to do."
Customer Experience Rating: 5
Sep 02, 2011
Katie
H.,
Kalamazoo*, MI
"OUr painter Russ, was very efficient and cleaned up every night! Very important to us because we have a small child in the home."
Customer Experience Rating: 5
Sep 01, 2011
Helen
S.,
Kalamazoo, MI
"I liked dealing with the people involved."
Customer Experience Rating: 5
Aug 24, 2011
Lycia
B.,
Allegan*, MI
"I didn’t have anything to complain about."
Customer Experience Rating: 5
Aug 02, 2011
Rene
A.,
Kalamazoo*, MI
"Some more attention to detail finishing"
Customer Experience Rating: 4
Jul 21, 2011
Bud and Carol
D.,
Portage*, MI
"The painter was excellent."
Customer Experience Rating: 5
Jul 08, 2011
Gerry
L.,
Richland*, MI
"The first time they brought latex stain out and they patched the house, then they found out it was supposed to be oil based, so the patching didn't cover real well."
Customer Experience Rating: 4
Jun 28, 2011
Greg and Beth
G.,
Mattawan*, MI
"The painters were knowledgable and flexible with me coming and going. Towards the work at the end, I noticed one piece of the front porche wasn’t done and wasn't detailed, and the painter did it with no questions. I was very pleased and he was real professional and wasn't dishonest."
Customer Experience Rating: 5
If you have had a project completed by CertaPro and you have not received either
an email or phone call request for information you can call 1-866-213-8291 to give
your review to a customer service representative.